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Polite notice to our valued clients: We are still working from home with a reduced team but you can reach us via telephone or email:

020 7370 6446 | 020 7244 6855 | 020 7708 1516

flights@solimantravel.com

IMPORTANT INFORMATION: It is the passenger’s responsibility to check if they are required to take a PCR test before departure / arrival, as well as to check the quarantine rules in the country they are travelling to and the UK; and to make sure your travel insurance is up to date.  

From Monday 18 January, all arrivals into the UK, including UK Nationals, are required to provide evidence of a negative COVID-19 test taken up to 3 days before departure, they must also show proof of a completed passenger locator form and are required to self-isolate for 10 days. All travel corridors have been suspended until further notice. Visit www.gov.uk/uk-border-control for more information. 

Information to Customers about Refund Credit Notes

What we’re all going through right now is unprecedented and unique – it has never happened to any of us in our lifetime. Our world is slowly reopening but most of it remains closed. We are all feeling the strain of this incredible change. We are working tirelessly to solve the needs of our customers and we wanted to give you some information about what we are doing.

As an independent travel agent, we don’t own the airlines you are flying with and we are reliant on your flights being refunded by our partners. No doubt you will have heard the news that every one of these companies are struggling right now. This means we are not getting the money back from these partners as quickly as we would like. Many airlines are only offering vouchers (refund credit notes) for future travel.

Please rest assured that Soliman Travel is working closely with airlines on behalf of our clients. In normal times refunds are processed nearly instantaneously. Due to the unprecedented and ever-changing COVID-19 restrictions, many airlines have stopped this instant refund process and reverted to an older, slower system. This means that refunds, if provided by airlines, may take up to 18 weeks for the airline to process after being approved.

As an agent for the airline, we are subject to their policies and timeframes. However, our teams are continuing to work with our contacts with all major airlines to ensure better outcomes for our customers.

Click here for ABTA's information page on COVID-19

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